Put People in a Design-Friendly Atmosphere to Inspire Excellent Work

New York City lowered crime by creating an external image that subconsciously signaled people to stop breaking the law. Simple measures such as scrubbing off or painting over the graffiti in the subway made people feel like they were in a safer environment and they acted accordingly. This is Malcolm Gladwell's theory from the book "The Tipping Point." Apple's computers ...

Going to Iceland

I’ll be in Iceland all next week for a work happy conference. Just kidding. But I will bring back some juicy tidbits about how the Icelanders work. So tune into WorkHappyNow at the end of April to learn a few tips on working happier from some of the happiest people on earth. (quote from travel book to Iceland)   I’m ...

All Employees Deserve Respect

Employees get in sticky situations with customers because of various reasons. When the customer complains the manager brings the employees into their office to reprimand them. This has happened to me and millions of other employees. This happens because of two reasons:   Manager fails to listen to the employee’s explanation The employee fails to speak up   We need ...